|
Post by silverfish on May 17, 2017 12:52:45 GMT
My Mac is a late 2015 5K iMac with a Radeon M395.
I went through all the steps in the video and removed my standard drivers in Safe Mode and installed the Gaming driver, but after the install, my screen stayed black, with a visible white cursor on the screen (slightly larger than before). I waited for a while and rebooted, but the black screen was back and showed spinning white dots. I figured out that I was at the actual login screen but I could see anything, and I was able to remote into my computer with Chrome Remote Desktop and could see some graphical elements (anything in the new Windows 10 interface, like the new Settings app), but nothing in a standard window (only a black box is visible in things like Control Panel, Device Manager, Explorer, and Command Prompt). Regular Remote Desktop does not show anything at all.
I'm not able to get Safe Mode to boot from the Settings app (my Chrome Remote Desktop session bombs out but the computer doesn't restart), and changing display options does not seem to do anything. Since I can't see anything in standard Windows applications or Explorer, I can't easily uninstall the new drivers that were installed using DDU or Device Manager unless somebody can walk me through that blind.
Has anyone gone through a similar issue and been able to fix it? I'm leaving it booted today with the hope that Windows Update will try and reinstall the old drivers as it does for some people and I will try creating a Windows Install disk to try getting into Safe Mode if that doesn't happen.
|
|
|
Post by Mat HD on May 17, 2017 13:01:19 GMT
sorry to hear you're having issues. are you running Windows 10 with creators update?
|
|
|
Post by silverfish on May 17, 2017 13:15:34 GMT
I'm on Anniversary Update.
|
|
|
Post by Mat HD on May 17, 2017 13:28:58 GMT
I must admit you're the first person I've come across with an issue like this. Do you think that you could have had other extensions that may conflict with the drivers? Perhaps the download was corrupt.
|
|
|
Post by silverfish on May 17, 2017 13:55:26 GMT
The only thing I can think of would be that I restarted too early and the install was still running. My next step I'm going to try will be getting into Safe mode somehow and going through the whole process again from the driver uninstaller step.
|
|
|
Post by silverfish on May 17, 2017 23:09:53 GMT
I managed to navigate to the device manager using accessibility settings for the visually impaired. It showed the display driver as being for the M395X and I have a regular M395. I uninstalled it from there and attempted the same install process again after updating DDU. The same thing happened after the second attempt at installing, so I'm back on stock Boot Camp drivers. I might try installing the regular driver instead of the gaming driver next.
|
|
|
Post by silverfish on May 18, 2017 0:15:29 GMT
I tried the regular version driver and got the same result.
|
|
|
Post by Mat HD on May 18, 2017 7:34:18 GMT
Have you tried an older version e. G 17.4.4 or 17.3.2?
|
|
|
Post by silverfish on May 18, 2017 15:02:43 GMT
I'll give it a try later today. I've only been using the latest ones from the front page.
|
|
|
Post by henkim21 on Jun 25, 2017 0:54:04 GMT
I have the same issue. Were you able to successfully install updated drivers without getting sick at a black screen?
|
|