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Post by jonathan on Feb 7, 2019 1:47:05 GMT
Updated to Adrenalin 19.1.2 V3, now Netflix is not working in Edge or windows Netflix app.
Get the errors: H7361-1255-8004CD22
U7361-1255-8004CD22
Happens on all titles (SD/HD and 4K).
Other browsers such as Chrome and Firefox still working(up to 720p, which is the limitation of both these browsers).
Secondly
I tried to go back to version Software-Adrenalin 18.12.3, and managed to get SD/HD titles to play in Netflix in Edge and App.
But any 4K titles as soon as they buffer to 1440p or above, a big green screen appears. The app will eventually recover, and play at 4K.
But Edge is crashing above 1440p, and Netflix gives the Error Code: H7020
The green screen above 1440p is happening both when just using the macbook's screen and nothing else attached, or with a 4K monitor connected (with the macbooks screen closed).
Is there are way to cleanly remove the drivers? Have been using DDU v18.0.0.8.exe in safe mode.
Also tried and Windows System restore, but it failed.
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Post by jonathan on Feb 7, 2019 1:55:48 GMT
Speaking to Netflix customer services, the two 7361-1255-8004CD22 codes relate to:
"It's typically caused by an unsupported monitor or screen. Netflix supports playback on built-in displays or through HDCP (High-bandwidth Digital Content Protection) compatible monitors. Follow the troubleshooting steps below to resolve the issue."
Which is nonsense, as previously before the driver update i was watching Netflix in 4K in both Edge and the App, and my hardware has not changed.
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Post by jonathan on Feb 7, 2019 2:15:15 GMT
And if go to Microsofts PlayReady 3.0 test site test.playready.microsoft.com/Tool/HwdrmI pass everything with true. And if i use CyberLink Ultra HD blu ray advisor, its showing as HDCP 2.2 It's just strange that even after rolling back to the older 18.12.3 that 4K streaming no longer works as it did before. |
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Post by jonathan on Feb 9, 2019 23:08:17 GMT
No matter what I do, I can not get Netflix to work in Edge/Netflix app using 19.1.2 V3.
After rolling back to 18.12.3 I did manage to get Netflix to work in Edge/Netflix app.
And on further investigation it turns out Sky Go (and Cisco videoguard that comes installed with it) seem to cause Edge/Netflix app to not run at resolutions above 1080p.
Removing Sky Go and Cisco videoguard has now for the most part restored resolutions above 1080p on Edge/Netflix app.
I can now watch at 1440p when using the macbooks screen and I can watch at 4k (2160p) when connected to a TV.
The only thing I've not been able to get working at 1440p or 4K is Season 1, Episode 8 of Netflix Test patterns.
Something about that test pattern is still causing both Edge/Netflix app to crash out, after rolling back to 18.12.3
In the past I have had S01E08 Test Patterns working.
Other shows such as Marvel's Punisher are working fine at 4K.
(Sky is a Satellite TV broadcaster, and Sky Go is windows program that lets you watch Sky on your computer).
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Post by blackape on Feb 16, 2019 21:32:10 GMT
I've got the same issue.
I went back to 18.12.3.
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Post by blackape on Feb 19, 2019 14:04:36 GMT
I'm getting the same errors with 19.2.2
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Post by Mat HD on Feb 19, 2019 14:22:13 GMT
thanks for your feedback. I'm not sure what the underlying cause is at this stage.
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